REFUNDS & RETURNS

Your satisfaction is our long-term pursuit and concern. We guarantee that our products are delivered within 45 business days.  The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days. If you have purchased anything on Phone Cases World but didn’t receive it within the guaranteed delivery time, you can get a full refund.

 Looking for return or exchange?

If you're not happy, we're not happy. We definitely allow you to return and exchange if you are not satisfied with the product. However, this process of returning or exchanging the products demands you to fulfill the required criterion stated in our return policy.

Once you fulfill the criterion mentioned there you can then return the product to our warehouse by writing to us at care@phonecasesworld.com

That's why we offer you a hassle-free return policy.

We gladly accept returns within 30 days from the date of order delivery (as recorded by the shipping provider), 

You may select one of two ways to receive your refund:

    • A refund of the item purchase price, made in the original form of payment.
–OR–
  • A Gift Card – this is store credit for the following: the item purchase price, and the shipping fee associated with the returned item(s)

 

Important highlights:


Before you return the products to us it is mandatory to get approval for the same from our support team. You can track the status of your return request by clicking on the link mentioned above.

Return Requests for the product should be placed within 7 days of receiving the order.

Please read the following set of instructions in order to get refunds, return or exchange the ordered product:

REASONS WHY YOU WISH TO RETURN OR EXCHANGE YOUR ORDER

If you receive a change in size

Since it is a human tendency to make mistakes therefore in case you receive a wrong size or product, then while placing a request for exchanging or returning the same please provide a note that states the size required and the correct size will be sent to you soon after we receive the previous product.

If you have received the wrong item

Though a thorough checking is made on every specification and product before it is shipped but still sometimes there may be a chance that mistakably, you received the wrong item from us. At first, we apologize for the same. But you need not worry at all. You can immediately write to us at  care@phonecasesworld.com and attach a picture of the wrongly received item. And your request for exchange of the same will be initiated at earliest by any of our support team members.

If you have received a damaged/faulty item

Although we take care of assured quality as our utmost priority there might be a probability that you receive a damaged property. In this case please write to us at care@phonecasesworld.com along with the picture of the damaged area, clearly visible in it and then we will send you another piece of same item free of charge.

If you fulfill the above-mentioned criterion, you can write to us at ccare@phonecasesworld.com mentioning the reason that why you wish to return or exchange the product which would, in turn, help us to improve our services.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You merely change your state of mind for buying the products.
  • In case you do not place a request on the aforementioned link and get approval for the same from our support team.
  • The phone-cases are damaged in comparison to the original condition unless that is a fault at our end.
  • If the original tag goes missing.
  • If the phone-case was purchased from the final sale items.

For any other assistance in relation to our return and refund policy, you may write to us at care@phonecasesworld.com we would help you out with the best efforts.