At Phone Cases World we dedicate ourselves to customer satisfaction by creating a unique, protective and high-quality cases for your smartphones. Below mentioned is the list of frequently asked questions. If this didn't help you please contact us at firstname.lastname@example.org and we'll surely response in a while on all the business days.
Q: Are the cases here at Phone Cases World protective?
A: We design our cases with utmost care to ensure its protective ability to the best. However, we cannot claim our cases to be capable enough of protecting your phones from rough handling. Each of our cases here, are exclusive and thus offer your phones with extreme protection.
Q: When will my phone case be shipped?
A: We have a 3-4 day processing window for every order that has been placed. Once you place your order, you receive the confirmation e-mail for your placed order. A tracking link will be sent to you once your order has been processed to ship, for you to check the status of your order.
Q: Why is my order tracking link not working?
A: In general the tracking links take around 24-48 hours to get updated and functional. In case the tracking link provided to you does not get updated within that time frame please contact our customer support team immediately at email@example.com
Q: In case if entered the wrong address for delivery, can I change it?
A: In such cases, we can change your delivery address till the time you do not receive any shipping notification. To do so please write to us at firstname.lastname@example.org along with the order number and the address you wish to change to.
Q: How long does delivery take?
A: The shipping time largely depends on the location from where the order is placed. In general the shipping time takes 5-30 business days including the delivery of the orders. However, it is our priority to make it possible in the minimum duration. For detailed information on this please email us at email@example.com
Q: When will you be restocking "_______" case?
A: We always bring most of our highly demanded designs back in stock, within a week or two of it getting out of stock. However the same is not the case with our limited edition designs. In case you wish to get notified for the same, please sign up on the product page.
Q: What should I do if my package says it has delivered but I have not received it?
A: In such cases please write to us at: firstname.lastname@example.org so that we may look into the matter at earliest!
Q: I accidentally ordered the wrong size case, am I able to exchange it for the correct size?
A: We accept exchanges of unused items within 30 days from the date of receiving your order. You can place a return request for the same online and return the previously delivered object back to us. While you send the item back to us please include a note mentioning your order number as well as the request for the exchange along with desired style and size and we will review and send the replacement.
Q: What is your return policy?
A: You can return or exchange the unused PhoneCases within 30 days from the date of receiving the order. For more details on this please go through our return policy.
Q: Do you ship internationally?
A: Yes, we do ship internationally to Europe, United Kingdom, US, Canada, and other countries at international shipping rate.
Q: How do I make sure my emblem or print on the case doesn’t come off?
A: Protect your cases from direct sunlight, moisture and heat in order to prevent the designs from getting damaged.
Q: What are your office hours?
A: We operate Monday to Friday from 9 A.M to 5 P.M. and may occasionally work on Saturdays too.
If you have any additional queries that you would like to be answered make sure that you contact us at our customer support desk.
We will be happy to help!